We offer 30 days money back guarantee for all goods shipped correctly that are not required. For items which are faulty on receipt, you must notify us within 14 days by e-mail through ebay only. If a wrong item is received, the item must be returned to us within 7 days of receipt and we will send the correct item and also refund the Royal mail 2nd class postage charges that are required to return the parcel to us. When returning an item please put a note with the fault or the reason for return and your ebay ID and Sales Record Number (Can be find from the invoice supplied by us or by logging into your ebay account and check the particular order you want to return) to ensure your return is processed very quickly.